Amentum is actively recruiting for a Helpdesk Technician to support our customer at Camp Arifjan, Kuwait. This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours.
Job Responsibilities:
- Field trouble calls via the phone and computer trouble ticketing system
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain
- Add and remove computers from a Microsoft domain environment
- Assign user accounts to appropriate groups and permissions
- Build exchange mailboxes
- Troubleshoot user email issues
- Troubleshoot printers and map shared printers
- Document trouble calls and computer/network actions for reporting purposes
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Minimum Qualifications:
- Must have an Active Secret US Government Security Clearance. Note: US Citizenship is required to maintain an Active Secret US Government Security Clearance
- Education minimum: High School Diploma
- Experience must include:
- 7 years' recent specialized experience
- 4 years' experience IT customer support
- 2 years' experience in a military environment
- Required certifications include: A+, Security+, Network+ and Microsoft Certified Professional (MCP) 70-270
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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