Site Reliability Operations Technician [Greece]

 

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We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

The Role

Kaizen Gaming is looking for a Site Reliability Operations technician to help provide 24/7/365 support for the network & systems. The ideal candidate will need prior NOC experience and be capable of multitasking in a fast-paced environment; this includes prioritizing, troubleshooting, and responding to alerts/alarms according to standard operating procedures. In this constantly changing environment, the individual will need to be motivated, flexible and a self-starter with a positive attitude to face the challenges of a high energy organization. This position may require evening, night, and/or weekend hours to include holidays after the training period.

Responsibilities:

• Proactively monitor all production networks, applications, and services;
• Respond to alerts/alarms according to standard operating procedures;
• Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting;
• Work and escalate issues/network events internally and externally with various providers/vendors;
• Facilitate communication between teams during incidents;
• Participate in an on-call rotation with the rest of the NOC team;
• Track all issues in a ticketing system;
• Document and process all support requests;
• Collaborate with third-party vendors, both during routine deployment and outages;
• Ensure escalations are handled in a professional and consistent manner.

Requirements

• Basic knowledge of TCP/IP;
• Principles of computer hardware and software configuration, operation, and troubleshooting;
• Entry-level experience with operating management tools and understanding reporting;
• Problem-solving skills, strong attention to detail and results orientation;
• Motivation, commitment to quality, and teamwork are essential;
• Ability to communicate orally and in writing in a clear and straightforward manner;
• Ability to use personal computer and software applications (i.e. Word, Excel, etc.);.
• Ability to work in self-disciplined environment;
• Well organized with good time management skills;
• Must be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other

We offer

Kaizen Gaming Perks

We offer both work from the office (hybrid model) & remote working options.
A buddy will support you with your onboarding.
Competitive salary package and bonus scheme.

• ️ Health and life insurance for you and your family.

Unlimited access to Udemy & continuous training for all your learning and development needs.
Monthly allowance for lunch & commuting expenses.

• Clear career paths & a developmental 360° feedback framework.

✈️ Relocation package and "Brain Gain" relocation bonus for Greek expats.

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