Introduction
Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.
Role Purpose
Provide a professional and friendly welcome to all visitors, either in person or telephonically.
Requirements
The incumbent must be in possession of a National Senior Certificate
Office administration qualification would be an advantage
Minimum of 2 years’ customer service or front of house experience is essential
Good working knowledge of MS Office (Outlook, Word, Excel)
Must be proficient in English and one other South African language
Duties & Responsibilities
Welcome visitors in a professional and friendly manner to provide an excellent client experience
Determine the reason for the visit and inform the relevant party
Follow the relevant security protocol for visitors, capture their details and issue with security tags if required
Attend to calls in a professional and friendly manner to provide an excellent client experience
Screen and route calls appropriately, as received via the switchboard
Raising of proposals and invoices via relevant system
Assisting with age analyses and collection of outstanding monies
Scheduling of appointments when required
Ensure files are kept in order and easily accessible to relevant stakeholders
Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes
Escalate faults and other housekeeping issues with the relevant stakeholders or service providers
Ensure all paperwork is completed correctly and assist clients where necessary
Various administration duties including data capturing and filling
Competencies
Verbal and written communication skills
Service orientation
Interpersonal skills
Email etiquette
High level of accuracy
