Have you ever worked for Wireless companies such as Verizon Wireless, AT&T or T-Mobile? Looking to start a career with opportunities for advancement at an employee-friendly company? Do you excel at working remotely but also within a team?
A Processing Support Specialist at OpDecision may be the perfect fit! OpDecision helps reduce customer’s wireless bills with savings guaranteed at least 10% from the current bill without switching carriers. The Processing Support Specialist is instrumental in processing the changes needed in various carrier portals as well as supporting teams that analyze bills. The right candidate will have experience and knowledge of wireless carriers, plans, features, discounts and the carrier portals. Attention to detail and a sense of urgency is a MUST!
OpDecision offers a great benefits package and 4 weeks of PTO to start! Remote work, flexible schedules are just the beginning.
We are searching for a candidate that can work in a hybrid remote role. At home 3 days per week and up to 2 days per week in our San Diego, CA or Mt. Laurel, NJ office. Our preference is for the hybrid role, but willing to hire fully remote for the right candidate.
POSITION SUMMARY:
The Processing Support Specialist manages the process of changing customer plans and urgent projects that consist of implementing plan and feature changes with specific deadlines for clients. This role develops and maintains a vast knowledge of the carrier portals, along with the plans, features and discounts offered from each carrier. This role enhances the overall client experience and shows the value of Ten4 Mobility by providing a quick turnaround for all internal implementations; clients see immediate savings without having to wait for the carriers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze audits with multiple Ten4 Mobility LLC team members to discuss necessary voice, text and data changes, as well as suggest additional recommendations.
- Process time sensitive plan and feature changes through the AT&T, Verizon and/or Sprint Premier Portals.
- Accurately represent Ten4 Mobility LLC and services in a professional manner.
- Download, create and share with specific team members the live data usage reports for clients on an as needed basis.
- Make necessary pool and plan adjustments based on data usage.
- Prepare audits, pull equipment reports and create change sheets for submission to carriers for specific clients.
- Provide excellent customer service in all aspects of the relationship to our clients.
- Provide backup support to team members as needed.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree preferred.
- Three (3)+ years of professional experience.
- Strong negotiation skills with ability to follow through on carrier credits.
- Must possess a strong sense of urgency and attention to detail.
- Understanding of Microsoft Office, particularly Excel.
- Demonstrated ability to prioritize multiple tasks to meet deadlines.
- Demonstrated ability to work independently and interact in a collaborative manner with other team members.
- Strong critical thinking and problem-solving skills required.
- Exhibits self-motivation, the ability to multitask and pay close attention to small details.
- Possesses the ability to communicate effectively over the phone and email.
About Ten4 & OpDecision
Since 1997, Distributed Computing (DCi) has been focused on business communications, specializing in wired and wireless voice and data networks, billing services and nationwide monitoring. From single locations to multi-site, multi-state organizations, Ten4’s goal is to help customers deploy effective, efficient and easy-to-use solutions. Business success depends on communication, and that’s our specialty.
Equal Employment Opportunity Policy
Ten4 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
