S03873
International
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03-Jul-2023
19-Jun-2023
TURKEY
Ankara, Türkiye
Family Duty Station
24 months
Accompanied
F1
Organizational Context
Türkiye Country Office is one of the Country Offices in the Europe Region. The Country Office is led by the Head of Head of Delegation and has due to the complexity and scale of the operation a Deputy Head of Delegation and majority of local staff with key international positions. The country office hosts regional outpost positions based on strategic directions agreed with the Regional Director.
The Syria conflict continues to be one of the largest and most complex humanitarian crisis in the world resulting in internal and external displacement, loss of thousands of lives and severe damage to infrastructure, roads, buildings and livelihoods. Currently, over five million Syrian people are displaced in neighboring countries, including Egypt, Iraq, Jordan, Lebanon, Türkiye and in North Africa. Türkiye alone hosts about 3.7 million registered refugees - including people from Syria, Somalia, Iraq, Iran, and Afghanistan - making it the host country with the largest refugee population in the world.
The Turkish Red Crescent Society (TRCS) has played a leading role in helping refugees in Türkiye, TRCS reacted immediately to the influx of Syrians and other refugees by deploying staff and volunteers and organizing dedicated structures to receive and protect the people in need and provide a first-line response. The IFRC continues to support the TRCS in its response to the growing humanitarian needs in Türkiye resulting from the Syrian and other concurrent crises.
The IFRC initially launched as an Emergency Appeal on 9 November 2012, which transformed into an International Appeal to support the Turkish Red Crescent Society (TRCS) to deliver assistance and support to people displaced by conflicts in the region, primarily Syria. The Emergency Appeal was closed in 2021, however IFRC support to TRC migration activities continues through its Operational Country Plan which, in addition to migration, includes activities related to disaster management, climate change, volunteer management and others. In Migration, the focus for the coming years is on Socio Economic Empowerment to support refugees and vulnerable Turks with livelihoods and social cohesion activities.
Since early 2020, IFRC supports the TRCS to implement the Emergency Social Safety Net (ESSN) which is the largest cash program in the world, providing support to 1,5 million refugees. ESSN program, which is funded by the European Commission, it is implemented in close partnership with the Turkish authorities. This program is currently going through a complex transition and handover process from IFRC to the Ministry of Family who will be the grant holder during the second half of 2023.
Likewise, IFRC is also supporting TRCS to respond to the humanitarian crisis in Ukraine, providing financial resources to Turkish Red Crescent to address the needs of Ukrainian refugees that sought refuge in Türkiye.
On February 6th, 2023, two powerful earthquakes struck Southeast Türkiye with devastating effects: more than 50.000 people died and economic losses were estimated at more than USD 100 billion making it the biggest disaster to affect the country in a century. IFRC launched an Emergency Appeal (MDRTR004) to support Turkish RC relief and recovery efforts in the affected area during the coming 2 years.
Job Purpose
The Head of Delegation (HoD) is the senior Secretariat representative and business manager with delegated authority and responsibility from the Secretary general whose main purpose is to lead IFRC support to the relevant National Society (NS) with a strong focus on the delivery of results and impact, as framed by Strategy 2030 and its enablers (engagement, accountability, and trust), and as reflected in the IFRC’s Agenda for Renewal.
In this connection, the HoD is expected to uphold the Red Cross Red Crescent Fundamental Principles in all activities at the country level, and possesses country-level responsibility for strategic and operational coordination, humanitarian diplomacy, national society development and membership services, safeguarding community-centered development, capacity strengthening, climate actions, disasters and crisis preparedness, response and recovery coordination as well as partnership and resource development etc.
Under the leadership and guidance of the Regional Director for Europe, the HoD is also responsible for ensuring a One IFRC approach linking strategic and operational objectives at the country level. Accordingly, the HoD helps to reinforce the NS’s auxiliary role and supports its efforts to coordinate technical programs and humanitarian diplomacy activities at both the regional and global levels. In this connection, the HoD is accountable for developing the Secretariat’s strategy to support the NS.
Job Duties and Responsibilities
- Ensure that the five strategic priorities of Strategy 2030 are integrated into the strategic plan of the Delegation and delivered. These include climate and environmental crises, evolving crises and disasters, growing gaps in health and wellbeing, migration and identity and values, power, and inclusion.
- Responsible for ensuring that the NS is at the centre of all IFRC activities and operational plans, while considering accountability and agility requirements, community perspectives, the interests of beneficiaries, principles and conduct issues, partnership with donors, statutory instruments, and General Assembly resolutions.
- Provide effective support to ensure that appropriate preparedness and response mechanisms are established in each NS and IFRC offices and have an impact.
- Ensure that national resources from the country are made available rapidly and efficiently to support IFRC operations.
- Responsible for coordination with:
- The Red Cross Red Crescent Membership, including IFRC and its member NSs.
- Red Cross Red Crescent Movement, including IFRC, its member NSs and the ICRC.
- External partners, governments, international organizations, civil society organizations, NGOs, private sector entities and other stakeholders involved in humanitarian work.
- Ensure that Federation policies, procedures, guidelines, and quality standards are accepted, disseminated, and adhered to.
- Facilitate cooperation and coordination in all programmes and operations among all Movement components to ensure the most effective and efficient mobilisation and utilisation of resources.
- Build effective cooperation and partnerships with a wide range of partners and stakeholders in government, civil society, academia, and the private sector.
- Support NSs in fulfilling their auxiliary role to governments and in serving as partners of choice.
- In close consultation with the NS and local Government, build broad alliances and develop interest in and support for the global work of IFRC.
- Implement the humanitarian priorities set by IFRC in the country, support the NS to develop and partnerships with national and global actors as well as achieve humanitarian diplomacy objectives.
- Formulate policy objectives for advocacy, communications, and external relations for the country in line with the IFRC Strategy. In this connection, continuously support Federation-wide efforts to upgrade the digital platform shared with NSs to make it better fit for the future as regards humanitarian work.
- Strengthen the NS’s legal status and auxiliary role as well as support its strategic and operational plans so that it can be more effective, efficient, engaged, accountable and trusted in its delivery of humanitarian services.
- Establish and maintain close working relations with the leadership of the country NS for overall cooperation and coordination with the IFRC.
- Ensure that the Secretariat delivers and provides quality support to the NS; that the requisite policies are developed and implemented; that core programmes are properly planned, managed, and monitored; and that capacity strengthening opportunities relating to people as well as systems are fully exploited.
- Lead resource mobilisation for the NS in the country and for global activities of the IFRC and the NS.
Job Duties and Responsibilities (continued)
- Support the NS in its plans to enhance its overall financial sustainability to ensure it possesses the requisite financial resources the viability of its humanitarian services, foster the growth of its base of volunteers, and strengthen its capacity to engage in international cooperation efforts.
- Support NS on volunteering, youth, and human resource development.
- Is responsible for the Delegation’s overall accountability - including to communities, the Membership, donors, and external partners.
- Ensure that the IFRC’s duty of care and legal obligations are respected.
- Ensure that sound financial management of the IFRC’s programming in the country, that effective budget planning is in place, and that programmes operate within approved budgets.
- Ensure dissemination of the Code of Conduct to all staff in the delegation.
- Ensure that the Office maintains a comprehensive and effective 24/7 security management that will have a positive impact on, and enhance, personnel as well as assets safety and security.
- Ensure that all IFRC (and other RCRC) personnel, assets, and operations under IFRC responsibility are adequately protected and that identified security risks are mitigated as much as possible.
- Undertake security risk assessment of Federation operations, as needed, to ensure compliance with the Federation's Minimum-Security Requirements (MSR). This includes Office, Residential and Site security coordination.
- Advise staff on coordinating actions required to deal with security-sensitive situations and if required the management of critical incidents.
- Responsible for the delivery IFRC activities in an agile way to boost effectiveness and impact.
- Provide increased support for developing systems and processes to increase agility and accountability as well as improve the quality of delivery.
- Exercise good judgment, creativity, and flexibility in implementing decisions made by IFRC in relation to coordination with the Membership, the Movement, external stakeholders (including donors, other humanitarian actors, and the private sector.
Education
JOB DUTIES AND RESPONSIBILITIES (CONTINUED)
All members of the IFRC workforce must contribute individually and collectively towards a working environment where everyone feels safe and empowered to perform their duties. This includes the demonstration of zero tolerance for sexual exploitation and abuse, harassment (including sexual harassment), sexism, gender inequality, discrimination, and abuse of power of affected populations and/or IFRC personnel. In this connection, IFRC expects and requires managers, as individuals and managers, to:
- Demonstrate their commitment to providing a safe and respectful work environment by maintaining a high standard of personal conduct; reminding team members of their obligation to demonstrate appropriate behavior in the workplace; encouraging healthy exchanges; and holding colleagues accountable for contributing to a healthy work environment.
- Actively support and communicate the importance and benefit of a work environment free from any form of harassment and discrimination. This will include but not be limited to taking action to stop inappropriate conduct that others may find offensive or that may contribute to a hostile work environment.
- Make themselves available to those who wish to raise concerns of inappropriate conduct by others in confidence and handle those concerns promptly and effectively in a confidential, victim centred manner.
- Hold all staff who report to them accountable for compliance with IFRC's standards of conduct, including as set out in IFRC policies aimed at combating harassment and protecting staff from sexual exploitation and abuse, and indicate areas of concern and needed improvement in the annual performance appraisal process.
- Monitor staff wellbeing and take action to address any concerns, including ensuring that IFRC Personnel are aware of the training, resources, and support available.
Duties applicable to all staff
1. Work actively towards the achievement of the Federation Secretariat’s goals.
2. Abide by and work in accordance with the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.
EDUCATION
Required:
- Post-graduate (i.e., master’s degree or equivalent) in social sciences/development studies, programme management, management studies or other relevant discipline.
Preferred:
- Qualification or certification in project management.
- Completion of the IMPACT course or possession of equivalent knowledge.
Experience
Required:
- 10+ years of experience in managing operations for a humanitarian aid organisation and or development cooperation organisation.
- Minimum of 5 years of experience working at a senior management level.
- 5 years of experience of proven high-level communication skills backed by proven track record in programmes management.
- Proven results-based experience in relationship management and resource mobilisation.
- Proven experience in people management as well as in governance and leadership support.
- Proven record in implementing security regulations.
- Proven experience of acting in a representational role and maintaining donor and partner relations.
Preferred:
- 5 years of work experience, including management, in a Red Cross/Red Crescent National Society, ICRC or IFRC.
- Proven experience of working in the region.
Knowledge, Skills and Languages
Required:
- Strong management and organizational skills, including ability to delegate authority and responsibility.
- Ability to work in a cross-cultural and cross-functional environment as well as to communicate in such environment.
- Strong financial management skills.
- Excellent interpersonal negotiation skills, including ability to effectively communicate a vision, solve problems and manage conflict.
- Proven people management skills in a multi-cultural environment and strong track record of developing people.
- Demonstrated ability to undertake a high-level representational and advocacy role.
- Ability to drive change and improvements as well as to deliver strategies in a challenging environment.
- Understanding of and commitment to IFRC’s mission and values.
- Demonstrated initiative and creativity; substantial experience of strategic thinking, including identifying, analysing, and solving problems; to respond to opportunities and challenges; and the ability to translate these into practical plans of action.
- Fluent spoken and written English.
Preferred:
- Good command of another IFRC official language (French, Spanish or Arabic).
Competencies, Values and Comments
Values: Respect for diversity; Integrity; Professionalism; Accountability.
Core Competencies: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Society and Customer Relations; Creativity and Innovation; Building Trust.
Managerial Competencies: Managing Staff Performance; Managing Staff Development.
Functional Competencies: Strategic Orientation; Building Alliances; Leadership; Empowering Others.
