Customer Experience Specialist [United States]

 

BetterWorld is the fastest growing fundraising platform for nonprofits in the US! We are on a mission to help nonprofits raise $1B within the next 10 years. We provide a suite of beautiful, free fundraising tools to nonprofits making it easier to raise more money and save more time.

We are looking for a friendly, passionate, outgoing individual to join our team and help ensure every nonprofit on our platform has an amazing customer experience. We care far more about who you are than what you've done. Here are some of the qualities our ideal candidate possesses:

• Extremely positive demeanor - you are definitely a glass half-full type person!

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• Hardworking - we don't believe in micromanagement. We want team members who appreciate independence and prove they are worthy of the trust we put in them.
• Good sense of humor - we work hard but don't take ourselves too seriously. Life is too short!
• Kind and empathetic - we love our clients and the difference between good service and excellent service often comes down to empathy. We want someone who is willing to go the extra mile.
• Excellent written and verbal communication skills - you don't have to be an author, but good grammar is important to give our clients confidence that we care about the details.
• Fast learner - you like new challenges and throw yourself into picking things up quickly.
• Comfortable with tech - you need to feel comfortable with email, chat, social media and generally navigating new tech platforms

As a Customer Experience Specialist, you’ll have the opportunity to influence the experience of thousands of nonprofits on our platform. You will not only help guide nonprofits through our platform to ensure they have an excellent experience but will also help grow the number of nonprofits in our community.

Your role & responsibilities include but not will not be limited to:

• Become an expert on the BetterWorld platform so that you can guide users through trouble shooting, onboarding and getting the most out of their experience
• Help drive conversion by providing live chat support, video demos and quick sales calls
• Be a first responder to questions that come up during campaigns from both nonprofits and their donors
• Help grow the number of nonprofits on the BetterWorld Platform through localized, community centric outreach
• Host webinars on our products for nonprofits interested in using BetterWorld and help build out the knowledge base for organizations using BetterWorld

BetterWorld provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Work from home

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Please record a short video (super casual / 30-60 seconds) saying hello / introducing yourself to the BetterWorld team. Please send to Sam at sam@betterworld.org)

Education:

• Associate (Preferred)

Work Location: Remote

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