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Mô tả công việc:
(Mức lương: Thỏa thuận)- Position objective:
- Responsibible for daily CS works.
- Ensuring all relevant communications and data are updated and recorded into the system.
- Understanding customer’s needs to recommend systems that support those needs.
- Responsibilities:
- Receive additional documents, policy change request, claim request submitted from customers and Sales force. Store documents carefully according to OP's required procedures.
- Explain and guide customers when perform requests.
- Explain customers to save the contracts in case the customers request to cancel the policy.
- Understand and analyze customer’s needs to recommend systems that support those needs.
- Ensure correct information at the counter and fully update into IL system such as: Contact, Address, ID issue date. ect.
- Fully responsible for adjustment of customer's information on the system as number of requests received as CS’s rule.
- Support call center team to perform outbnound call (if any).
- Record customer’s complaints, send them to relevant departments and then feedback to customers.
- Compile regular reports to management along with daily metrics reporting.
- Other tasks/projects as assigned by CS&PS Assistant Manager time to time.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
allowances
Yêu cầu bằng cấp (tối thiểu): Đại Học
Yêu cầu công việc:
- Communication:
- Properly understand the profession, be open in communication and frankly contribute constructive ideas, correct information perform adjustment on system.
- Good direct communication skills, patiently listen to customers.
- Client and results focused, with an ability to work with customers to understand and act based on their needs, assess risks, and achieve a valued result.
- Ability to build and maintain strong relationships across teams, departments and divisions.
- Requirements :
- University or college graduated
- At least 1 years of experiences work life insurance, prioritize working with customer care, customer service and policy service.
- Good communicate, be careful at work.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Giao Nhận Hàng
Đại Học
Không yêu cầu
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