Guest Relations Agent (Front Desk) [Singapore]

 

Job Number 23123760
Job Category Rooms & Guest Services Operations

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Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

• Assist Supervisors and managers to ensure that daily operations are run smoothly.
• Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
• Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
• Run First Ten and Arrivals report to block rooms for arrival guests.
• Enrol guests in Marriott Rewards programme.
• Handle and solve guests’ complaints or assisting them with enquiries.
• Provide information about the hotel and the surrounding community.
• Maintain accurate room status information.
• Update guest profile.
• Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
• Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
• Cash Handling
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• No work experience required.
• Full-Time position(s) available.
• Rotating shift work basis.
• Able to start work within short notice period.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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