QUALIFICATIONS
- Bachelor’s degree in Tourism and/or any related course
- Prior experience in facilities, property management, hospitality or related field
- Effective verbal and written communication skills
- Able to interact with the general client staff & vendors with easeo Ability to manage conflict and conflicting priorities.
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude
- Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
- Has Knowledge in Microsoft Office
- Practice email etiquette
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Responsibilities
Foreseeing and assessing the guests/customer needs:
- Complying with the establishment’s regulations and good practices to ensure customer satisfaction;
- Maintain a positive workplace ambiance
- Align with “The Globe Way” culture;
- Catering to the guests’ needs by anticipating and answering their requests in a timely manner;
- Handling outgoing and incoming correspondence in an accurate and timely manner.
- Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
- Ensures guests/customer’s query or concern reaches the appropriate party within the day.
Communicating with the guest / Service Orientation:
- Being the liaison between the guest and the site premise;
- Responding to the guests’ questions and inquiries; and
- Ensuring all information provided to the guest is current and accurate;
- Warmth and sincere greetings, personalized if possible
- Consistent phone confirmation of guests or visitor’s identification (ID);
- Consistent capturing and storing of visitor’s guest’s profile
- Prompt confirmation of the meeting or visit with the host employee;
- Issuance of guest badge for the confirmed and valid meeting or visit;
- Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
- Efficiency in handling customer complaints to avoid escalation;
- Consistently implement the existing building access house rules in coordination with the monthly reports;
- 100%t utilization of the existing visitor management system.
Facilitating Guest Traffic:
- Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
- Identify and process legitimate visitors or guests for official meetings;
- Identify and process reception desk transactions that need to de diverted to the official;
- Identify and process special material receiving transactions such as senior leadership teams and local government;
- Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
- Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.
Job Type: Full-time
Salary: Php17,000.00 - Php18,000.00 per month
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
COVID-19 considerations:
Standard health protocol of wearing mask and social distancing.
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