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As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.
Schedule
8 hour shift between the hours of 8 am - 5 pm
Your Responsibilities
Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
- Gather all pertinent demographic information with accuracy
- Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
- Assure we have received referrals as necessary by doctor or insurance
- Triage calls properly to assure location and doctor are compliant with the patients’ symptoms
- Act as a liaison between patients, guests, back office staff and providers
- Perform other duties as assigned
Required
- Must be able to be on-site ( Kent OH Area) for the first 8 weeks of training
- High school diploma or equivalent
- One (1) or more years of office experience or customer service experience
- Excellent computer and verbal communication skills
Desired
- Healthcare experience
- Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
- Able to multi-task and
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Remote
Work Location: Remote
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