We are looking for a Telesales Executive to join our dynamic Telesales Team in Greece, who will be responsible for making outbound calls/conferences from inbound leads and from online tools (LinkedIn, etc.). You will perform research on potential new leads, in order to approach them, ask for an introduction conference and make digital presentations.
Who We Are
Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include the “Viva.com | Terminal” app which turns any smartphone to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.
What you will do
- Handle leads and convert them into sales;
- Answer questions about products or the company;
- Ask questions to understand customer requirements and close sales;
- Direct prospects to the field sales team when needed;
- Enter and update customer information in the database;
- Take and process orders in an accurate manner;
- Handle grievances to preserve the company’s reputation;
- Go the “extra mile” to meet sales quota and facilitate future sales;
- Keep records of calls and sales and note useful information;
- Communicate with unassigned clientele in order to increase the revenue;
- Cross-sell / Upsell/ participate in win-back campaigns;
- Support in account management;
- Generate new sales leads;
Requirements
- Proven experience as a sales representative;
- Proven track record of successfully meeting sales quota preferably over the phone;
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
- Ability to learn about products and services and describe/explain them to prospects;
- Fluent in Greek and excellent knowledge of English;
- Excellent communication and interpersonal skills;
- Cool-tempered and able to handle rejection;
- Outstanding negotiation skills with the ability to resolve issues and address complaints;
- High school diploma (BSc/BA will be considered a plus);
What We Offer
- A competitive salary (based upon your super skills and experience);
- A full-time indefinite contract;
- A competitive bonus scheme (up to 10 salaries), upon performance;
- A private medical insurance program;
- A smooth onboarding and continuous training on products and new systems;
- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills;
- A chance to grow within a fast-moving European Fintech Company;
- An accessible location by metro (Kerameikos/ Metaksourgeio);
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