A 5 Star Hotel is looking for a Assistant Housekeeping Manager to join the team. The purpose of the position is to assist the Executive Housekeeper in directing the daily operations of Housekeeping and Laundry and supervision of all housekeeping staff and ensuring five-star quality and service.
Minimum Experience and Qualification Required:
· Matric
· Computer Literacy
· Minimum 2 to 3 years, experience in a supervisory capacity in a 5-Star Hotel
· Strong Hotel Operational and Technical knowledge
Key Performance Objectives:
· Responsible for cleanliness, orderliness, and appearance of the entire Hotel.
· Maintain par levels stock of guest supplies, cleaning supplies, linen and uniform.
- Does a daily recon of all linen/Towels sent and received by the laundry Company.
- Does a daily follow up on all variances with the laundry company.
- Maintains linen according to hotel standards by monitoring the condition of the linen and notifying housekeeping management of items that need replacing.
- Managing of all condemned linen / towels and discussing with management.
- Prepares and participate for all weekly / monthly stock takes.
- Notifies the Executive Housekeeper of any maintenance issues with regards to the laundry equipment.
- Monitors access to linen and towels.
- Ensure that all linen / towels are stored correctly.
- Ensures that all daily record keeping is completed and filed.
- Ensures that the guest laundry procedures are followed daily.
- Ensures that the staff laundry procedures are followed daily.
- Ensures that the correct bags, tags, and books are used for the recording of guest laundry, staff uniforms, linen and towels sent to the laundry company.
- Ensures that the Linen room, counting area and uniform stores are neat / clean and well organised.
- Assist with staff rostering and management
- Managing staff grooming standards
· Develop and implement Housekeeping systems and procedures
· Prepare reports for management information.
· Attending and resolving guest complaints.
· Verification of supplies consignments.
- Resolution of customer complaints;
· Daily inspection of public areas and employees’ locker rooms.
· Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
· Act as Executive Housekeeper Manager in her absence
Please forward a full up to date CV
Job Type: Full-time
Salary: R14,500.00 - R15,000.00 per month
Ability to commute/relocate:
- Constantia, Western Cape: Reliably commute or planning to relocate before starting work (Required)
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