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- Communicate with customers for Breast implant (Natrelle@) warranty service program, collect and sort out warranty document and report adverse events for the compliant and accurate warranty service operation.
- Primary contact of HCP and patient query as a call center officer for Breast implant (Natrelle@) warranty service
- Responsible for the collecting, sorting and archiving warranty documents
- Ensue accurate warranty log and data management, document storage, warranty mailbox based on internal policy and regulation.
- Ensure the knowledge of Breast implant (Natrelle@) warranty service, related SOP and regulations for the right customer query handling
- Experience of call center, customer service or related job
- Ability to comply with quality systems procedure and policies.
- Ability to communicate effectively, orally and in writing.
- Ability to handle sensitive conversations.
- Able to work effectively in a team/matrix environment.
- Intermediate in English (written)
- Proficiency in the use of Microsoft Word, Excel and PowerPoint.
- A bachelor’s degree or equivalent qualification preferred
- Experience in the healthcare, medical device or pharmaceutical industry preferred
#LI-AA
AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.
