If you shop online (and who doesn't these days?), then chances are you've already interacted with Yotpo. We're a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.
We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video.
Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our vision.
As a Customer Onboarding Manager, you will be responsible for guiding customers through one or more of Yotpo's products setup, training, and initial program or campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.
Responsibilities:
- Serve as the primary point of contact for customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
- Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
- Train and educate customers on how to effectively utilize Yotpo products
- Strategize and launch growth oriented campaigns with your customers
- Improve and scale the Yotpo setup process
- Act as liaison between customers and the sales, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding
Requirements:
- Experience in a client facing role, preferably in a SaaS, e-commerce, or marketing environment
- Track record of building rapport from initial conversation and throughout the client lifecycle
- Superior organizational and prioritization skills, along with focused attention to detail
- Experience in project management
- Technical aptitude, including general knowledge pertaining to web, analytics and tracking, and APIs
- Must be able to work a Monday through Friday work week
- Must be native-level fluent in English and Hebrew; additional European languages are desirable
#LI-Hybrid
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