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Perennials Digital is looking for Customer Service Representatives for their inbound/outbound USA based project in Lahore.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Maintain company's reputation
- Ensure customer satisfaction and provide professional customer support.
Qualification and skills:
- Matric - Bachelors
- Must be fluent in English
- Comfortable using computer/ MS office.
- Experience in dealing with USA Customers
Timings : 7:30pm-4:30am
8:30pm-5:30am
Basic Salary: 40,000-60,000+ incentives + Bonuses and Monthly Rewards
Job Type: Full-time
Salary: Rs40,000.00 - Rs60,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Required)
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