Workplace Technology Associate [Kuwait]


 

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INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.


What you'll be doing

The job holder of this position is responsible for providing technical assistance and advising computer end users. In Charge of resolving daily users’ / shop hardware and Software problems, The IT Support Specialist monitors the operation of company’s computer system.

What you’ll need to succeed

Organizational:

Follow all relevant IT policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:

Implement activities under close supervision

Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner

End User Support:

Analyse, install and configure new personal computer system; including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software and hardware

Working on escalated Incidents from the IT Service Desk, using BMC RemedyForce ticketing tool (online)

Review, monitor and upgrade existing workstations

Assist and instruct on the use of computer equipment, software and manuals

Understand internal/external customer technologies and problem resolution techniques

Listen to symptom descriptions; analyse problems; respond effectively and provide constructive feedback to the end user on problem resolution

Provide end users 1st level support for all applications

Retail Stores Support:

Setup of and Support of all retail shops, including POS, printer, barcode scanner and basic application support

Work with the Technical Service Team for troubleshooting network and server related incidents

IT Asset Administration and Maintenance:

Perform routine tasks to maintain computer equipment’s, their peripherals and data backups

Follow up on the daily performance of computer systems to verify correct operation and detect errors

Configure, install and test computer hardware, networking software and operating system software

Recommend improvements or upgrade and prepare evaluations of software, hardware and troubleshoot problems

Perform routine network start up and shutdown procedures, and maintain control records

Implement policies as set by Group IT in order to protect data, software and hardware to local IT infrastructure

Rely on instructions and pre-established guidelines to perform the functions of the job

Participate in relevant projects and community activities as and when needed

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

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