ATM Reconciliation Manager
FCS Head Office – Midrand
Reporting to ATM Executive
Minimum Requirements:
- 3 years supervisory experience
- Previous ATM Management experience would be highly beneficial
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate Saturdays and Sundays
Job description:
- Management and Supervision of the reconciliation teams, ensuring continuous improvement throughout coaching and mentoring staff.
- Ensuring the continuous improvement of the processes and procedures
- Develop and maintain performance measurement for the team (KPI’s)
- Ensure all tasks are performed accurately and within timescales.
- Regularly liaise with the rest of the management structure to ensure best practice and support in financial reporting of the wider business.
- Communication of and follow up on instructions and/or requests received from the clients.
- Branch liaison and real-time issue resolution in all aspects of the clients’ services
- Mapping and reporting of new ATM’s as they are rolled out on monthly basis. This is to enable the client to do proper cash order planning.
- Obtaining an understanding of all reported issues from team and branches, keeping a log, and escalating timeously and accurately to management and/or client
- Provision of training from time to time, to branch supervisor/Recon Clerks on the ATM process.
- Other related activities as instructed by Executive.
- Investigate claims received and implement processes to mitigate it
- Attend client weekly meetings.
- Attend client SLA meetings monthly.
Required Skills:
- A proven understanding of the reconciliation process
- Good MS Excel, Word and Outlook skills
- Able to coordinate and manage branch supervisors
- Good administrative skills and discipline
- Be able to manage effectively to work towards daily deadlines
- Good interpersonal skills to deal with positions ranging from branch tellers to client management.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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